Substratide Payment guide

Card · Apple Pay · Google Pay

How card checkout works

Card payments run through a licensed payment partner, so it looks a little different from a normal shop checkout. You don't need a crypto wallet or any crypto knowledge. Here's exactly what happens.

Takes about 3–5 minutes

  1. Place your order

    Choose Credit Card · Apple Pay · Google Pay and press Continue. You'll see your order number and total, and the secure checkout opens in a new tab.

    Keep the Substratide tab open. You'll come back to it at the end.

  2. Pick a payment provider

    The checkout lists the providers that work in your country for your order amount, for example PayPal, Revolut, Coinbase or MoonPay. Pick one.

    Choose a provider you already have an account with. That's usually the fastest route.

  3. Verify, if asked

    Some providers ask for a quick ID check the first time you use them. It's a legal requirement for them, and it happens on the provider's own site. Substratide never sees your documents.

  4. Pay

    Pay by card, Apple Pay or Google Pay. The provider may show its own small fee before you confirm.

    If you see a wallet address or a crypto amount, leave it exactly as it is. It's set automatically for your order.

  5. Back to Substratide

    Return to the Substratide tab and press Continue. Your payment reaches us automatically, usually within about 10 minutes, and we confirm your order by email.

Good to know

Payment declined?
Go back to the provider list and try a different one. Banks treat providers differently, so another one often goes through.
A provider is missing from the list?
The list depends on your country and your order amount. Some providers have a minimum amount.
Using a VPN?
Switch it off and pay from your real location. Providers are matched to your country.
Closed the payment tab?
On the Substratide tab, press Reopen Payment Window. Your order and total stay the same.
Your card statement
The charge shows the payment provider's name, not Substratide.
Not sure it went through?
Don't pay a second time. Message us with your order number and we'll check.
Rather not?
Bank transfer is always available at checkout.
Stuck?

Email [email protected] or message us on Telegram with your order number. We'll walk you through it.